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Here are the capture and phone system settings for capturing call accounting settings from a Samsung OfficeServ Telephone System.

 

 

CALL CAPTURE SETTINGS
 

• COMPUTER CALL CAPTURE SETTINGS

  • SMDR Connection: TCP/IP Network Connection

  • Connection Type:  Client

  • IP Address:  Phone System IP Address

  • SMDR Port #: 5100

 

 

SAMSUNG OFFICESERVE SETTINGS

 

• MC830

  • IP Address - e.g. 192.168.01.20

  • Subnet Mask - usually 255.255.255.0 (same network)

  • LAN Gateway - e.g. 192.168.1.3

  • Card Reset - Yes

 

• MMC 829

  • [01]. SMDR - Destination set to PC (Port 5100)auto clearing of data at 23:59pm each night, and auto-printing every hour. (If you do not do this, then the Reports in ACD Supervisor will not work).

  • [02]. UCD Report - Destination set to PC (Port 5101)

  • [06]. Periodic UCD - Destination set to PC (Port 5105)

  • then Update LAN - YES
     

• MMC 725

  • Turn on all options except Page header

 

• MMC 210

  • PERI UCD Report - On

  • PERI UCD SIO - Off

 

• MMC 501

  • PERI UCD Report. Set to 03 sec

 

• MMC 722

  • Assign ACD Group Supervisor key to keyset(s) and set up

 

 

SEE ALSO

• FAQ-1703 Connecting Comm One To Samsung OfficeServ

• FAQ-1685 Samsung Call Accounting IP Whitelist