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COMM ONE CALL ACCOUNTING

FAQ-1466 Nortel SMDR6 No Records Received

SMDR6 INACTIVE FEATURE ERROR

I have setup a Norstar SMDR6 unit but no call records are being received from the SMDR6 unit.

SMDR6 TROUBLESHOOTING STEPS

1. Make Sure SMDR6 has Power

2. On  Norstar phone press "FEATURE 9 * 2" and make sure the display says SMDR ADMIN.  If you get a different error see the related FAQ's listed below for descriptions of each error.

3. Select NEXT and verify that the PRINTER SPEED on the SMDR6 box matches the Baud Rate you are using on your Call Capture Utility.

4. Make sure that the cable you are using between the SMDR6 and your SERIAL port is a straight serial cable (not a null cable).

5. As a last resort you could reboot the phone system and the capture PC.
    

SEE ALSO

• FAQ-1005 Norstar - How to Configure a Norstar SMDR6 for Comm One

• FAQ-1144 Norstar Phone System Command Feature Commands

• FAQ-1468 Norstar SMDR6 Error - INACTIVE FEATURE

• FAQ-1466 Norstar SMDR6 - No Call Records are being received

• FAQ-1467 Norstar SMDR6 Error: PRINTER PROBLEM

• FAQ-1468 Norstar SMDR6 Error - INACTIVE FEATURE

• FAQ-1469 Norstar SMDR6 Error: FEATURE IN USE

• FAQ-1470 SMDR6 Error Message: RECORDS LOST