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FAQ-1465 ALLWORX CALL ACCOUNTING SETUP

Comm One call accounting integrates with your Allworx telephone system and receives call records over a TCP/IP connection.  Before you can set up the IP Call Capture Utility, you need to configure your Allworx telephone system to send call records over the network on a port number.  Here is how you set that up inside the Allworx System Administration page:  

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1. Log into your Allworx phone system 
    

2. Select REPORTS from the left menu options
    

3. Select CALL DETAILS, then MODIFY
    

4. CALL STORAGE:  Set to Live Calls Stored
    

5. CALL STORAGE:  Completed Calls Stored
    

6. CALL DETAILS STREAMING:  Live Calls NOT Streamed
    

7. CALL DETAILS STREAMING:  Completed Calls Streamed
    

8. CALL DETAILS STREAMING PORT:  16366